Individuals are accounts that are in your agency's book of business, however, not associated with an employer group. You can manage your list of individuals by clicking on the Individuals link on the blue left-hand menu.
You can either delete a single individual user or multiple inactive users with a few easy steps.
Delete an Individual User:
- Find the individual in the list
- Click on the orange menu next to that individual's name
- Click Delete Individual
Delete Multiple Inactive Individuals:
- Click on the Delete Inactive Individuals button (shown in red below)