Brokers can designate three Team Member contacts for their clients.
To access or edit the Team Member contacts for a client, click on the orange menu next to the client's name and select Client Details.
Scroll down the Client Details page until you locate Broker Set Up.
You will see 3 drop-down menus for Team Members 1, 2 and 3. Select the appropriate broker from your agency for each Team Member.
- Team Member 1 — this position is reserved for the group's primary contact, typically a Producer or Account Manager. This broker's name and information is mapped to forms where applicable (e.g., employer applications).
- Team Member 2 — this position acts as a back-up customer service representative. A customer administrator can assign an account executive or service representative to specific accounts. These individuals will not appear as an insurance support person to the employee throughout the interview.
- Team Member 3 — this position is the main customer service representative responsible for the account. A customer administrator can assign an account executive, service representative or him/herself to a specific account. This individual would appear as an insurance support person to the employee user throughout the interview.
If you do not see an agent's name in the drop-down menu that should be there, the broker in question may not have the correct user type designation in our system. Please visit our article Understanding Account User Types for more information.