Participating employers in the Anthem for SOCA Benefit Plan will follow the steps below in order to start the employee termination process. This process is to terminate the employee's coverage, not to terminate their employment at a company. HR Managers can terminate employees as shown below. Brokers can also terminate employees via the Broker Portal.
NOTE: Once the client is considered a Sold Group, you are required to terminate an employee prior to deleting or removing them from a client. This ensures that FormFire has the accurate data to submit to MyCOBRA Plan, the exclusive continuation provider for participating employers in the Anthem for SOCA BP. Employers must use MyCOBRA Plan, so that continuation can be administered for SOCA participants. MyCOBRA Plan will administer federal and state continuation services for employees enrolled in the Anthem SOCA BP, including: general notice distribution, qualifying event administration, premium billing and collection and COBRA termination processing.
First, you'll need to log into FormFire and click Manage Employees on your HR Dashboard.
Next, you'll need to find the employee you need to terminate in the list. Select the employee and click Edit.
NOTE: All employees must be terminated in the system first before they can be removed or deleted from a client.
This will take you to the Employee Status page. Scroll down to the Status section. Here, you'll change the employee's Employment Status from Active to Terminated. This must be done for all employee terminations. This change will yield a series of additional questions that will be used by MyCOBRA Plan in order to send the terminating employee the correct continuation paperwork.
These questions include:
- Termination Date
- Termination Type (i.e. Voluntary, Involuntary, Death or Retired)
- Would you like to set the employees Benefit Status to COBRA/State Continuation?
- Was the employee enrolled in benefits for 3 months prior to their termination?
NOTE: It's important to select Yes for the question Would you like to set the employees Benefit Status to COBRA/State Continuation? The reason is that this will allow the employee to be included in census generation, quoting, and sending forms. It will also allow the terminated Employee access to your client's enrollment.
Once all these questions have been answered, select Save Employee.
This will return you to the Manage Employees page where the terminated employee should show as Terminated instead of Active.
You must inform Anthem of all employee terminations from ancillary coverage. After updating the employee’s status to Terminated, you and your Broker will both receive the Termination Confirmation Email from email@example.com. The Termination Form will be attached to the email. You'll need to download and print the attached Termination Form and send it to Anthem via the instructions provided in the body of the email.
Deletions affecting medical coverage will be handled by the EDI File Transmission process.
If you don't receive this email, you can turn on the correct notification under Account Settings. The email will contain an attached termination form which must be sent to Anthem to notify them of the termination.
Ancillary submissions must be made via the following options:
- Dental: firstname.lastname@example.org (email) or 1-800-821-5946 (fax)
- Vision: 1-800-883-7919 (fax)
- Life: email@example.com (email)