October is upon us.
First things first- we’ve got you covered. Our expanded Client Support Team is available from 9:00 AM – 6:00 PM EDT.
We’ve improved our online servicing methods so we can better focus our phone support on assisting your Clients. Now, your conversations started within the application will be directed to live agents, to get in-the-moment help. Learn more about our Client Support Online Services.
We’ve also deployed tools allowing you, as well as HR Managers, the ability to reset passwords and retrieve usernames to get your groups on their way, fast. Here are step-by-step instructions and videos that are quick and easy to share:
If you missed our September webinar, there’s still time to catch up! We strongly suggest you refamiliarize yourself with the Broker Transfer process, updating your Client information and general enrollment maintenance.
FormFire Help is your go-to for updates and information throughout this busy season. Check back regularly to stay current throughout the month.