If an employee needs assistance in person, HR Managers or Insurance Brokers can help.
Spouses, domestic partners, children, parents, or a family friend of the employee (or account holder) will need permission directly from the employee to help with the account.
If you need technical support at any point on the account, you’ll need to have the employee on the phone with you when you call the FormFire Client Services Team. The employee must state that they've given you permission to access their account.
NOTE: The FormFire Client Services Team can assist a third party with any technical questions they have for only 24 hours after you’ve confirmed they have access to your account.
The FormFire Client Services Team cannot complete the account for you. But they’ll assist with any technical questions that you have.
If you have any questions regarding the employee's benefits, please contact the employee's HR Manager or Insurance Broker.