Brokers, HR Managers and employees can self-reset their passwords by verifying personal information. Also, HR Managers can reset an employee's password from the HR Dashboard with permission of the employee. You'll need to verify the last 4 digits of the employee's social security number. A notification will go out to the employee via email that their password has been updated.
Resetting a password for an employee
NOTE: Video does not contain audio
First, you'll need to log into your account. Then, you'll see you're on the HR Dashboard. Click Manage Employees to access the Employee List for your company.
Once there, you'll see the employees' usernames listed on the screen. This will allow you to provide the correct usernames to each employee. Find the employee in question and click Reset PW on the right-hand side of your screen.
From there, you'll be taken into the employee's password reset page. Follow the checklist and create a temporary password for the employee. The employee will be required to create a new password when they log back in.
NOTE: You must verify all information with the user before you reset an employee's password!
Resetting a password for yourself
To self-reset your password, go to https://www.formfire.com/interview/ and select Forgot your password?
You'll need your username in order to reset your own password. You can follow the steps outlined in our help article How to reset your password in FormFire.