The following article explains the general process for sending Prescreen or quoting information to Humana, this includes sending Humana a Medically Underwritten Quote (MHQs). It's helpful to discuss requirements with your contact at Humana to ensure a complete submission.
Click the links below to view a specific topic:
Prescreen submission basic requirements
- The Client must display a Complete Employee Status on your Client Dashboard
- If required by the Humana, have the HR Manager fill out information in the Employer Group Medical Questionnaire (This will be on the HR Manager's Dashboard. Click here for more information)
- Activate DALs for your Client in order to submit to Humana
Once those requirements are met, you'll then be able to submit the completed applications to the Humana.
Submitting forms through FormFire
Find the completed Client on your Client Dashboard. Then, click the orange context menu and select Send Forms.
Now, you can set up the Prescreen submission your Client. For the submission you’ll select the following:
- Select the Submission Type – in this case, it will be Prescreen
- Select the Carrier - In this case, it will be Humana
- Select the Form for the current submission
Remember, forms with a prepended "~" will NOT map any medical conditions!
Turn on or off the coverage lines needed for this specific submission in the Coverage Lines to include area.
You'll see that the Effective Date for your Client listed under Carrier Requirements.
If you need to add any notes regarding your submission to the Carrier, you can do so here in Notes for Carrier. This will be added to the email that the Carrier receives.
If you need to add any additional required documents (Ex. Employer wage and tax documents) for your Prescreen submission, click the blue Upload Additional File button. You can also attach files into the Document Center and they'll automatically populate here.
Make sure to select the File Type from the drop-down menu.
In the Recipient section, you'll see that the contact information has been pre-filled for you. The First Name, Last Name and Email address fields should be left as-is to ensure delivery to Humana. But you'll need to create a password.
The Carbon Copy section is optional and is reserved for only one additional address. The Carbon Copy uses the same password that you create for Humana.
At this point, click the orange Send Forms button on the screen.
Then, a Confirm Send Forms pop-up menu will appear that allows you to review the attachments you're submitting in addition to the employees' forms.
- If you need to add or remove any of the attachments, click Cancel.
- If the attachments are correct, click Send Forms.
What Humana receives
Humana receives an email with a link to access your Client’s forms as well as any attachments you sent to them.
After the link is clicked, the contact is directed to a page where the password is needed to download the Client’s forms as well as the attachments.
Humana will then review all the information sent and contact you outside of FormFire with the official quote documentation for your Client or if they have any additional questions.