Our partner accounts utilize a Usage Based Billing model.
Your bill will reflect your account usage for the previous month. The amount due is the sum of new Employee accounts (EEA; formerly called DAL) plus renewing EEA multiplied by the price per EEA.
What is a new account?
A FormFire account created during a billing month that did not previously exist.
What is a renewing account?
A FormFire account with an anniversary date during the billing month.
You are the broker for The Daily Planet.
On your May invoice, you notice that you were billed for two EEA.
Lois Lane created her FormFire account in April of the previous year. Your current invoice reflects the charge for her renewing account.
Clark Kent was a new Employee last month. Your invoice reflects the charge for his new account.
If you have additional questions, please contact our Client Services team via email: firstname.lastname@example.org.