Brokers, HR Managers and employees can self-reset their passwords by verifying personal information. Also, Brokers can reset an employee's password from the admin portal with permission of the employee. You'll need to verify the last 4 digits of the employee's social security number. A notification will go out to the employee via email that their password has been updated.
Resetting a password for an employee
NOTE: Video does not contain audio!
First, find your group on the Client Dashboard and hover over the orange context menu. Click on Employee List.
Once on the Employee List page, you'll see the employees' usernames listed on the screen. This will allow you to provide the correct usernames to each employee. Then, find the employee and choose Reset Password from the orange context menu.
Finally, you'll be taken into the employee's personal information. Follow the checklist and create a temporary password for the employee. The employee will be required to create a new password when they log back in.
NOTE: You must verify all information with the user before you reset an employee's password!
Resetting a password for yourself
To self-reset your password, go to https://www.formfire.com/interview/ and select Forgot your password?
You'll need your username in order to reset your own password. You can follow the steps outlined in our help article How to reset your password in FormFire.