How to reset an account password as a Broker

Brokers, HR Managers and Employees can self-reset their passwords by verifying personal information.

Also, Brokers can reset an Employee's password from FormFire Admin with permission of the Employee. In order to assist an Employee at a Client, you'll need to verify the last 4 digits of the Employee's social security number and create a temporary password. A notification will go out to the Employee via email stating that their password has been updated.

Let's take a look at how you can reset an Employee's password!

First, you'll need to log into your account. Then, find your Client on the Client Dashboard. Choose the orange context menu and select Employee List.

On the Employee List page, you'll see the Employees' usernames listed on the screen. This allows you to provide the correct usernames to each Employee. Then, find the Employee and select Reset Password from the orange context menu.

From there, you'll be taken into the Employee's password reset page. Follow the checklist and create a temporary password for the Employee. The Employee will be required to create a new password when they log back in.

Resetting a password for yourself

To self-reset your password, go to https://www.formfire.com/interview/ and select Forgot your password?

You'll need your username in order to reset your own password. You can follow the steps outlined in our help article How to reset your password in FormFire.