Individuals are accounts that are in your Agency's book of business, however, not associated with a Client. You can manage your list by selecting the Individuals link on FormFire Admin menu.
You can either delete an individual user or multiple inactive users with a few easy steps.
Deleting an Individual User
- Find the individual in the list
- Open the orange menu next to that individual's name
- Select Delete Individual
Deleting multiple Inactive Individuals
Select the Delete Inactive Individuals buttons on the top right-hand side of the screen.
On the Delete Inactive Individuals pop-up menu, select from the following options:
- 3 months
- 6 months
- 12 months
- 18 months
- 24 months
FormFire informs you in parenthesis how many Employees have been inactive for that particular time frame. Once you've selected the time frame, select Delete.
NOTE: Deleting Individuals from the Individuals page DOES NOT delete the account permanently from FormFire. An Employee that would like to have his or her account deleted permanently must call (866) 338-7075 to speak directly with our Customer Support team.
Click here to see how you can contact our FormFire Customer Support team for technical assistance. If you need to reach any other department, please visit our Contact FormFire page for additional options.
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